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6:30 p.m.
MAIA Officers/Board & Past Leaders Reception & Dinner
Sponsored by Progressive Insurance

8:00 p.m.
YAC MAIA Pre-Convention Kickoff Event
Coming into town early? Join MAIA's Young Agents Council Monday evening when they host their annual pre-convention kick-off event.

8:15 – 11:15 am
Concurrent Sessions:

David Walker8:15 – 11:15 am & 1:15 – 4:15 pm:
E&O - Risk Management: Meeting the Challenge of Change (ALL DAY SESSION)
David Walker, AAI, LIC
Dave will focus on agency/carrier relationships, understanding agency duties, 360 view of an E&O claim, importance of documentation, data breach opportunities, social media exposures and more. Plan to hear great illustrations! Approved for 6 hours (3 of them Ethics) Michigan CE Credit. Course Code 60934, Provider #0007.
Sponsored by Arlington/Roe & Company

Chris AmhreinBippity, Boppity, Booze
Chris Amrhein, AAI
First we will stroll through the typical BOP form and show that, contrary to common opinion, “one size fits all” makes no more sense in insurance than it does in clothing. Then it’s on to the BIPs -- or Business Income Policies. A majorly overlooked coverage area even for the basic protection, we’ll be focusing on the optional coverage’s, forms and endorsements. Next on tap: it’s time to bring on the Booze (liquor liability)! Beginning with CGL liquor exclusion, we’ll ferment the questions and issues. You’ll find the final section on standard endorsements available to eliminate/provide/modify coverage as the perfect chaser. Approved for 3 hours P/C Michigan CE credit. Course Code 63591, Provider #0007. Sponsored by Xpert Technologies

Jerry RhinehartNuts and Bolts of ACA
Jerry Rhinehart, CIC, CLU, ChFC, RHU
The primary goal of Jerry’s session is to discuss the primary components of the Health Care Reform Act (Patients Protection and Affordable Care Act) and the potential impact on individuals, employers and health insurance companies. Attendees will gain a workable knowledge of the primary provisions of the law and the timelines. Approved for 3 hours L/H Michigan CE credit. Course Code 63777, Provider #0007. Sponsored by Xpert Technologies

Welcome Coffee and Pastries
Sponsored by Foremost Insurance Group

SOS Ruth JohnsonTom Minkler 11:30 am – 1:00 pm
Lunch with the Secretary of State Ruth Johnson and IIABA Chair Tom Minkler
Boxed lunch that includes an update from Ruth Johnson, Secretary of State and Nation Voice with Tom Minkler

Sponsored by SECURA Insurance

1:15 – 4:15 pm
Concurrent Sessions:

Chris AmhreinClaims Advocate & Agent
Chris Amrhein, AAI
What do you do as an agent when confronted by one of those claim scenarios where no one seems particularly happy with the outcome, particularly your insured? At those times, when your client needs an Advocate, not another adjuster! Far too often this role is filled by an attorney, yet this course will illustrate the irreplaceable value an agent brings to the table when truly trying to help your insured’s through an often difficult and emotional process. How do you sort through the coverage issues, forms language and work with your client? Approved for 3 hours P/C Michigan CE credit. Course Code 63592, Provider #0007. Sponsored by PREMCO Financial Corporation

Mary EisenhartAll Key – Operations, Service, IT, HR, Training and More!
Mary Eisenhart, CPCU, ARM, ARe, RPLU, CIC, CPIW
Mary will discuss the need for a global and planned approach to agency operations; encompassing service, IT, HR and training. All are important and vital in running an efficient and successful agency in 2014 and beyond. Approved for 3 hours Any Line Michigan CE credit. Course Code 64404, Provider #0007. Sponsored by Motorists Insurance Group

Tuesday Afternoon Break Sponsored by Burns & Wilcox

4:45 – 5:45 p.m.
PAC Reception (by invitation only)
Donate on the spot and you’re invited in.
Sponsored by Paul Davis Restoration

5:45 – 6:30 p.m.
A relaxed networking time with friend and associates.
Sponsored by PREMCO Financial Corporation

6:30 p.m.
Banquet w/Entertainment
The Annual Banquet is always great fun, food and entertainment.
Banquet sponsored by Burns & Wilcox, LTD
Entertainment: New Odyssey  Sponsored by SMART I.T. Services, Inc.


7:00 a.m.
Forum Breakfast Sponsored by Frankenmuth Insurance

Gair MaxwellAnn Ford8:00 – 10:15 a.m.
Voice from Michigan
DIFS Director Ann Flood

Forum Keynote: Gair Maxwell
The Branding Highway

Fortunes are made and companies are sold way above asset value, primarily through the intangible strength of a compelling brand. So why are some firms wildly successful at leveraging their brand while others squander buckets of money on ineffective ads and struggle to earn a return on their marketing dollars? Join Industry Forum Keynote Speaker Gair Maxwell and discover why developing a brand involves much more than picking colors, a logo or spewing “features, advantages and benefits”. It’s about finding the human voice and personality that embodies the spirit of your company and how you communicate that through words, pictures and actions.

Sponsored by Citizens Insurance Company

(Membership Meeting to follow Forum)

10:00 am – 3:30 pm
Exhibit Hall w/Exhibitor’s Luncheon
Come see 100+ vendors with the latest insurance products and services while enjoying lunch and networking.
Luncheon sponsored by Auto-Owners Insurance Company

2:30 – 5:30 pm
Concurrent Sessions:

Scott HummelLegislative Update: What’s Happening? (2:30 – 4:30 pm)
Scott Hummel
Scott will give an update on key Michigan and National legislative insurance issues. Come to hear what is happening in Lansing and in DC on your behalf, for the insurance industry, your agency and consumers. Approved for 2 hours P/C Michigan CE credit. Course Code 63959, Provider #0007.
Sponsored by Progressive

Mary EisenhartThe Plan – Build/Grow/Perpetuate (Why TQA?)
Mary Eisenhart, CPCU, ARM, ARe, RPLU, CIC, CPIW
Does your agency have a viable perpetuation plan and a solid business model; operations, financial, automation, HR, training (sales, etc.), carrier relationships, etc.? If your answer is no this session is for you! The time is now to establish your plan. Note: Beginning mid-March 2014 a new TQA Foundation/Session will start. Approved for 3 hours Any line Michigan CE Credit. Course Code 64403, Provider #0007.Sponsored by Citizens Insurance

Chris AmhreinStreet Level Ethics
Chris Amrhein, AAI
“Street Level Ethics” takes a different approach, originally developed for the American Institute for CPCU. The main objective is to lead the participants to start “wading into the pool” of what constitutes an ethical dilemma. Realistic case studies are included for analysis. Approved for 3 hours P/C / Ethics Michigan CE credit. Course Code 63590, Provider #0007.
Sponsored by Fremont Insurance

Wednesday Afternoon Break Sponsored by Michigan Millers Mutual Insurance Company

5:45 – 6:45 pm
Conferment Reception
Join us as we honor those who have earned CIC, CISR, CRM, UACIC and UACRM distinctions! Sponsored by Auto-Owners Insurance Company

7:00 pm
Hospitality Suites
Hospitality Suites; fun Convention finale!



Think Smart GLAD Logo8:30 a.m. – 2:00 p.m.
Great Lakes Automation Day (GLAD) - THINK SMART
New this year, GLAD will be held back-to-back with Convention at the same location - the Amway Grand Plaza in Grand Rapids. Register for both Convention and GLAD using the convention registration form to take advantage of discounted pricing.

TQA logoTQA Agencies: Attending GLAD fulfills your 2013/14 TQA update requirement!